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Remote Infrastructure Management Services

Improving the existing service levels via remote support by monitoring and
managing the infrastructure
Remote Infrastructure Management Services

KNOWARTH’s Remote Infrastructure Management (RIMS) team focuses on improving the existing service levels via remote support by monitoring and managing the infrastructure, ensuring high uptime and high availability through proactive and reactive measures. Equipped with multiple remote monitoring consoles, proactive staff and capabilities of monitoring and managing applications, databases, servers and devices.

We also provide infrastructure automation services, cloud suitability assessment and cloud provider evaluation, selection and implementation.

Our Services

Desktop Management


Desktop Management

RIMS provides a comprehensive approach to managing all the Desktop & Laptop computers within your organization.

Maintenance


Maintenance

RIMS delivers preventive maintenance and proactive managed services that keep your system and network up and running at optimal performance, efficiency, security, and reliability.

Performance Tuning


Performance Tuning

A regular performance tuning and optimization activity will be carried.

Support Coverage


Support Coverage

RIMS provides 7 days a week help desk support over phone, chat and remote assistance.

Patch Management


Patch Management

RIMS ensures that all desktops within your organization are patched with up to date service packs and essential updates thereby protecting the system from vulnerable security hassles.

E-mail Support


E-mail Support

RIMS provides e-mail support within your organization by creating email accounts when needed, disabling or deleting email accounts on approval, forwarding email accounts, Spam filtering, PST file scan, compacting mail box size thereby improving the performance and configuring email clients.

Anti Virus Management


Anti Virus Management

A solid antivirus solution in your organization is essential. RIMS ensures that all the desktops in your organization are installed with antivirus and will perform periodic patch update and scheduling virus scan during weekends without affecting performance during working hours.

Monitoring Backup


Monitoring Backup

RIMS team will be monitoring the scheduled backup in your organization on a daily basis and will let you know if the backup fails for some reasons. RIMS team will work on failed backup issues and will update you the status, thereby maintaining your organization data integrity.

management change drivers

Increasing organizational dependence on IT

Increasing organizational
dependence on IT

Growing Sophistication & complexity

Growing Sophistication
& complexity

Need for Multiskilled Personnel

Need for Multiskilled
Personnel

Demanding needs to move towards tighter SLAs

Demanding needs to move
towards tighter SLAs

Move from reactive to proactive management & support

Move from reactive to
proactive management & support

Continuous risk assessment & mitigation

Continuous risk
assessment & mitigation

Lack of end-to-end service visibility

Lack of end-to-end
service visibility

Inaccurate capacity planning

Inaccurate capacity
planning

Technical

Linux

LINUX
  • Administration
  • Security
  • NFS, Samba, FTP, etc.
  • VPN Services
  • Log Analysis
  • Mail Server
  • Clustering
  • Troubleshooting
  • Linux Virtual Server (LVS)

Windows &
Database

WINDOWS & DATABASE
  • Administration
  • Security
  • Active Directory & FTP
  • MySQL
  • MSSQL
  • Postgres
  • Oracle
  • Windows RDS

Webservers &
Scripting

WEBSERVERS & SCRIPTING
  • Apache
  • Tomcat
  • IIS
  • JBoss
  • Glassfish+SunJavaLB
  • WebSphere
  • Shell
  • Python
  • Batch
  • Perl
  • Ruby

Networking &
monitoring

NETWORKING & MONITORING
  • Routing
  • Security
  • Concepts
  • VPN
  • Nagios
  • CloudWatch
  • ZenOSS
  • OpenNMS

Applications

APPLICATIONS
  • Alfresco
  • Liferay
  • Drupal
  • Magento
  • Hadoop
  • MongoDB
  • Moodle
  • OpenSource ERP
  • And many more..

Cloud &
Automation

CLOUD & AUTOMATION
  • Amazon AWS
  • Vmware
  • Rackspace
  • Chef
  • Puppet
  • Jenkins
  • Sonar
  • Maven/Nexus
  • Azure

Operational

Hardware &
Network

HARDWARE & NETWORK
  • Server Management
  • Network Management
  • Monitoring
  • Disaster Recovery
  • VPN
  • High Availability
  • Remote Installation

Software &
Application

SOFTWARE & APPLICATION
  • Automation
  • Print Server
  • Directory Server
  • Web Server
  • Application Containers
  • Antivirus
  • File Server
  • FTP Server
  • Backup

Virtualization &
Security

VIRTUALIZATION & SECURITY
  • Firewall
  • Proxy Server
  • Log Analysis
  • Hyper Visors
  • Single Sign on
  • Identity Access Management
  • Compliance – HIPAA, ISMS 27001
  • VA/PT

Networking &
monitoring

NETWORKING & MONITORING
  • Routing
  • Security
  • Concepts
  • VPN
  • Nagios
  • CloudWatch
  • ZenCSS
  • OpenNMS

Benefits with KNOWARTH

KNOWARTH Technologies helps organizations with traditional IT models to take advantage of the flexibility offered by Remote Infrastructure Management Services and further improve cost-savings.

Optimized performance and improved productivity

Optimized performance and improved productivity

Cost effective and scalable workforce

Cost effective and scalable workforce

High quality of Customer Support

High quality of Customer Support

Proactive monitoring & preventive maintenance

Proactive monitoring & preventive maintenance

Reduces investments in IT infrastructure

Reduces investments in IT infrastructure

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