Remote infrastructure management services (RIMS) refer to remotely managing information technology infrastructure such as workstations, servers, network devices, storage devices, IT security devices, etc. of an organization through global delivery centers, where highly skilled staff monitor and manage the infrastructure, ensuring uptimes and availability. It has achieved tremendous popularity among businesses for its valuable benefits of cost advantage, ensuring internal IT teams focus on innovation and strategic goals rather than concentrate on the mundane IT operations management.
Database Management Services
Scalability of RIM Support services provides organizations with the flexibility to adapt to their business focus. Remote data center management services involving the maintenance of various databases & backups, database related issues like verifying the hot backups, extending table spaces as and when required and carrying out database purges.
Windows and Linux Environment Support
Remote management of both Windows & Linux (Open Source) based environments and servers by highly efficient server support team allows IT managers to avoid redundant costs on hiring additional staff for the job. RIM allows IT managers to off load daily tasks to the remote facility and concentrate on critical issues at hand –
- Operating System Administration
- Server Performance Monitoring
- Backup Management
- Upgrade & Service Patch Management
- Client Solution Architectures
Network and IT Security Operations Support
Remote network monitoring and management of entire networks, including all devices like routers, firewalls, VoIP, VLANs, VPNs etc. enables organizations to optimize efficiency of their network infrastructure by reducing network outages, improving throughput and optimizing resource investments.
Service Desk Operations
Transitioning voice and email technical support desk operations to offshore center, helps organizations realize incredible cost and productivity benefits. Some of the common support operations performed include monitoring and managing helpdesk tickets, escalations and real-time solutions for customers.
Storage and Backup Support
Remote data center solutions encompass storage and backup monitoring, enterprise storage area networks, disaster recovery and contingency planning, and designing and deploying SAN/NAS solution architectures.
Release management solutions ensure that organizations are compliant with ITIL (Information Technology Infrastructure Library) & ITSM (Information Technology Service Management) standards. The process details any changes initiated to an organization’s infrastructure, from critical software and hardware rollouts to fallback plans that can be implemented in case of any contingencies.