Digital Transformation Trends to Look Out For in 2020
Change is the only constant thing in life, and no matter who we are or where we live, everyone needs to change, even businesses. Every change that happens could either be of good or bad impact, but it will not be known unless given a try.
Digital Transformation Trends have been around since quite some time now, and people have started investing in digital solutions to reap the endless benefits.
In the business industry, change must always be part of it, whatever the outcome may be. Often stepping in a new direction brings an opportunity to grow and build a business.
Since the world is becoming more inclined and dependent on technology, businesses should move too. Whether you run a small business or a large company, every business owner should welcome digital transformation with open hands. Every industry is being influenced with this revolutionary technology.
Digital transformation trends are shaping up the future of all the different industries. When exploring digital transformation, companies must always take into consideration all parts of their organization.
They should keep in mind the employees, the customers they serve, and the IT leaders who are directly tasked to manage these changes.
With this in mind, maybe your company is ready to step to a new world and should ditch some old ways to provide your customers and employees with a great digital experience.
This 2020, we welcome digital transformation trends that will help businesses expand into a bigger enterprise or increase their profits.
Artificial Intelligence and Machine Learning
With the advancement of technology comes comfort. This is what the digital world has offered us, a comfortable and convenient way to manage things.
In business, time and convenience are important aspects, especially when providing customer service. The quicker we are to respond to their needs, the better the chances of turning them into paying customers or much better, loyal customers. That’s where digital transformation comes into the picture.
The best way to be quick is to venture and try AI for your business. AI has been increasingly used by a lot of companies in 2019. This coming 2020 more and more companies will adopt this method to simplify work, increase productivity, and comfort and convenience for customers.
AI only requires some data for it to function as a human. With the data given to these AIs, the need for human customer service can be eliminated. Businesses can save some money when they use AI as part of their customer service.
Some examples of AI and ML that are useful in the modernized world.
Automated loan processing in the financial industry
Detection of fraud or malware
Surgical robots in healthcare
Determine customers shopping behavior to help businesses and customers
Detection of certain diseases
Blockchain technology will still be recognized and incorporated into businesses even in 2020. This technology stores information into a block. This form of technology is used in Bitcoin, but now, it’s being used in other ways, especially to secure data.
In Blockchain, the information stored contains a unique code known as ‘Hash.’ Aside from hash, the stored info also includes the time and date of the transaction and the signature or username of the person.
In 2022, we’ll expect a rise in the investment of companies to $11.7 billion. There would be more changes and advancements in this technology as people go along to use it.
Cloud Computing is a technology that has been introduced to the digital world for quite a while. Many businesses and organizations have already incorporated this into their practices, but in 2020, more businesses are expected to invest in this technology.
The rise in the demand for cloud software such as PaaS (Platform-as-a-Service), SaaS (Software-as-a-Service), and IaaS (Infrastructure-as-a-Service) only shows that this technology will rise to provide an easy workflow and customer service.
The number of people who uses voice search and those who own a smart speaker is increasing every year. In 2020, voice search is expected to become prevalent than it used to be. Since voice searches are already present in many devices and available in different languages. There is no doubt that trends point out the demand for this technology.
Therefore, even Google has to include voice search as one of the criteria’s to be on top of their search engine.
Security breaches and frauds have been rising every year. As many companies move to the digital world, the opportunity to gather this data by a third party or organization is expected to grow. This becomes a threat and causes trust issues for users and customers.
However, in 2020, companies and organizations are going to up their game when it comes to the security of their data. EU’s General Data Protection Regulation implements strict rules for organizations and businesses to start a new policy to protect their users’ information.
Since its widely gained attention in 2019, 5G technology began to emerge everywhere. This form of advanced technology is slowly increasing its supply as the demand is increasing. 5G has already made its appearance in some cities and has been incorporated by certain telecommunication companies like Huawei, AT&T, Verizon, and Nokia.
It is expected that in 2020, 5G users will increase, and it will not only be limited to mobile phones. As the demand increases, 5G will also be incorporated into other devices too
This technology involves robot process automation, artificial intelligence, machine learning, and more. This form of technology is known to do repetitive tasks which are normally done by a human. Now that 2020 is moving to a faster-paced society, the need for productive personnel is required, and what better way to do so is to incorporate technologies that can do a repetitive task quicker than humans.
AR and VR
These augmented reality technologies will become a big help in the marketing strategies of businesses in 2020. Although these have been introduced since then, AR and VR will still be in-demand as 53% of consumers are interested to use or try AR or VR.
It has also been predicted that by 2020 companies will invest a lot in this technology, amounting to $9.7 billion.
Although we have witnessed a massive amount of transformation in technology, this is only a fraction of what is to come. Technology is only beginning to rise; it hasn’t reached its true potential.
Hence, for the coming year, we are to see a lot more devices, software, apps, platforms, and more to be developed.
Businesses have to ride along with the changing digital world to provide satisfying customer service and a more productive work environment. Adopting digital solutions will help you deliver an amazing customer experience and maximize your profits.
These digital transformation trends may be the key to developed human society into a convenient, comfortable, and hopefully, a safer experience online and in our daily lives.
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