Modern consumers have a lot of expectations when they interact with a business. When users interacts with a particular brand, they expect the companies to understand them, their requirements, their expectations, and problems to provide them with the right solutions.

Users want a seamless experience across all the touchpoints. Whether they talk to the marketing department or customer service team for some issues, they demand outstanding experience.

A Collaboration Web Portal can provide a system to your consumers to allow them to interact with your brand. This type of self-service portal will help to increase customer retention.

When you keep in mind your customers, you would be able to design the best portal that improves the experience and often exceeds the customers’ expectations.

According to a recent survey, 74% of consumers who contacted the customer service team expected that the agent had all the details and knowledge about the previous conversations the customer had with the company.

Case Study for Liferay DXP

One of Asia’s top 10 bank with revenue of $40 Billion and total asset ownership of $530 Billion was facing problem of inconsistency for various foreign locations.

They were looking for a uniform system for streamlined communication and centralized management of system.

KNOWARTH created an intranet portal for 21 foreign offices using Liferay DXP. Using Liferay’s collaboration and content management capabilities, we provided role-based access and permissions to the employees.

Say goodbye to old legacy systems and welcome modern Liferay DXP Solutions to create unified experiences for employees, customers, and partners.

Businesses of all the shapes and sizes can combat the hurdle of customer experience by providing tailor-made solutions.

Digital experience platform or DXP can help to deliver a personalized experience to your users across different digital channels.

DXP solutions can help to unite all experiences under one system and overcome the pain points faces by companies worldwide while dealing with customer experience.

Top Reasons Why Enterprises Should Choose Liferay DXP for Collaboration Web Portal

Personalization

Cross channel personalization would result in an increase in sales and revenues. With Liferay, you can build comprehensive and reliable digital experiences that allow the customers to share their views, get in touch with your team, get answers to their queries, and a lot more.

Enterprises can quickly build their websites and mobile applications by leveraging out-of-the-box features of Liferay and customize the content available for the users.

Ease of use

Being easy to use, Liferay offers an intuitive interface. One can change the look and feel of the page layouts easily with a few clicks.

The drag and drop feature makes it easier for someone without technical knowledge to make the changes to the pages without any hassle.

Liferay DXP can be used for building customer facing portals that can be used by layman also.

Low cost of ownership

One of the major reasons why you should choose Liferay for customer web portal development is that being an open source, it is a cost-effective solution for building websites and mobile apps.

With Liferay, you would not be bound to a technology stack. It offers more than 60 tools and 20+ themes along with amazing tools at no additional costs.

With such great built-in features and functionalities, organizations can enjoy the amazing benefits with low cost of ownership.

Plugins & Extensions Library

Enterprises can customize the product behavior to match the exact users’ requirements and preferences without writing the code from the scratch. The hook plugins can help you perform custom actions for user login or modify the properties of the portal.

With a DXP, enterprises can deliver new experiences, either by continuing the previous conversations with customer support across multiple touchpoints or create new experiences for new users.

As Liferay DXP offers incredible features for customer portals such as easy integrations and support for major infrastructure solutions, it has gained popularity among the users across the globe.

KNOWARTH has huge expertise in delivering custom solutions to help your business meet its objectives. We can help you with modern websites, engaging portal, digital engagement, and collaboration platforms.

Get in touch with us to know how we can help your business grow with Liferay portal.